Keep track of all those numbers to schedule cash drops accordingly. It’s never a good idea to have one person handle every possible aspect of your business. That’s why it’s important to separate the duties and disperse the responsibility among a few people instead of holding only one staff member accountable for every error.
If you operate many locations or are a big organization, then the cash handling policy example above is insufficient. While the cash handling policy statement can be used during onboarding, there should be a larger document shared among senior management that is more comprehensive. Here’s Oregon State University’s cash handling handbook as an example.
Implement best practices for deposits
Cash handling is a critical component of any restaurant’s operations. Inadequate cash administration can result in pilfering, misuse of funds, and other monetary issues. A Standard operating procedure restaurant cash flow management (SOP) should be implemented to ensure consistent cash handling. Placing the cash across the register helps to confirm both you and the customer are aware of the type of bill handed over.
Another important aspect of enforcing good communication standards is setting expectations around customer service protocols. It is essential that all staff are informed of the standards for customer service, so as to guarantee a uniform quality of care throughout shifts and keep customers contented. When in doubt, make sure employees know that they can call on their supervisor for assistance. At the end of their shift, each employee should know the proper procedure for closing out their register and turning over cash to be deposited. Obsolete hardware is often the cause of many errors, especially if you’re running a large business. Don’t hesitate to invest some money in better and newer cash registers, surveillance, and applications that are foreseen for efficiency calculations.
